Terms and conditions

1. General information

1.1 Order confirmation

By placing an order through our online store, you are approving of our terms & conditions and a binding agreement is entered into. We reserve the right not to deliver in the event, that the stock level or price was incorrect, at the time of receiving the order. You will receive an order confirmation by e-mail after your order have been placed. Once your order has been completed, you will receive another e-mail. In the event of a cancellation or changes to your order, you will be contacted by e-mail.

1.2 Discrepancies

We do our best to ensure that all information and content on the website is accurate at any given time. However, inaccurate information regarding prices, stock levels or content may occur. We reserve the right not to deliver in the event, that any of these parameters were incorrect at the time of receiving the order.

1.3 Privacy

When you have visited our website and accepting our cookies policy various data will be available to us. All data including information provided at newsletter signup and checkout is for internal use only and will never be given or sold to any third parties.

You can read our full privacy policy here.

2. Payment and prices

2.1 Credit cards

We accept card payment with Visa, Mastercard, American Express and Discover. At checkout, you will be asked to provide the card number, the period of validity and the CVC code. No credit card numbers are stored after a transaction have been carried out. Please do not hesitate to contact us if you encounter any difficulties.

2.2 Prices

For our European store our base currency is SEK and for our North American store, our base currency is CAD. Foreign currencies and prices are all converted from our base currency.

Prices can be displayed in the following currencies.

American Dollars (USD)
Canadian Dollars (CAD)
Danish Kroner (DKK)
Swedish Kroner (SEK)
Euro (EUR)

Dinadi currently sells to the USA, Canada, European Union countries, Switzerland, Norway and Iceland.

Our Canada/USA distribution center is located in Canada. Canadian orders are duty free and orders to the USA are duty free up to $900 USD. Sales tax will be applied to Canadian orders but American orders will be sales tax free.

Our European distribution center is located in Sweden. Orders within the EU are duty free. 25% VAT is included in the price of all EU sales.

For Norway, Switzerland and Iceland, VAT is not charged and it is up to the customer to check on the relevant duty and sales tax rates for imports into these countries.

3. Delivery

3.1 Order handling

All orders are processed and dispatched from our warehouse locations in Sweden and Canada (please notice this is not the same address for returns – read more under section 4.1. Our team will do their best to ensure a swift order handling, which usually means within 2-3 business days (with the exceptions of public holidays). Depending on the shipping destination we use one of the following couriers Post Nord, DHL, UPS and Canada Post.

Please bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and sale season.

3.2 Delivery time

Sweden: 3-5 business days
Denmark: 4-6 business days
Rest of Europe: 4-6 business days
Canada (British Columbia, Alberta, Saskatchewan, Manitoba): 4-6 business days
Canada (rest of provinces): 6-8 business days
USA: 6-8 business days

Delivery times are provided as guidelines only. Issues such as payment authorization and customs clearance may cause delays.

Shipping rates

Shipping is free of charge for all Dinadi orders.

4. Returns, exchanges and warranties

4.1 Returns

All goods ordered through our online store can be returned for a full refund within 14 days of receipt of goods. Please bear in mind that return expenses will not be refunded. Goods can be returned to:

Canada and USA orders:
Dinadi Inc
9 Cimarron Estates Manor
Okotoks, AB
T1S 0J8
Canada
Attn: Returns

European orders:
Dinadi AB
Fritzhemsgatan 61c
Frösön 832 46
Sweden
Attn: Returns

To be eligible for a full refund you must return the product(s) in unused condition including original and intact labels and packaging. Please include a note specifying the reason for the return.

*For returns please remember to write “Returns” visible on the outside of the box to ensure swift transit through any customs offices. By not doing so, there is a greater risk that your package will be withheld by customs.

4.2 Refunds

Once we receive your return your refund will automatically be processed, and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a few working days for the refund to go through, however, for international credit cards, this process can be prolonged. Please do not hesitate to contact us to get an update on your return/refund.

4.3 Exchanges

We exchange goods bought online within 14 days of receipt. Please note that we are only able to offer the similar product or a product of the same cost. This also depends on our stock availability. The returning shipping costs are at your own expense however, we will cover the outgoing shipping when sending you the exchanged product(s).

4.4 Warranty claims

All products come with a 2-year warranty against faults in fabric and manufacture. This warranty covers production faults, not wear and tear from regular or daily use. If you believe you have a warranty claim, please contact our us and we will review your case. Please include the order number, photos of the suspected fault and a description of the claim.

Claims arising from the goods being damaged in transit must be notified to us within 7 days of receiving the package. Please provide order number and photos of the damaged product(s). You might be asked to return the product to us for examination. If that is the case the shipping expenses are covered by us.

If the claim is approved we will first try and repair the product, alternatively, we will replace it with a new. If either the product is expired or sold out or the entire batch is faulty we will refund the value of the product. In no circumstances will the retail value of the product be exceeded.

Claims regarding products bought at our retailers must go through them.

5. Company information

Dinadi AB
Fritzhemsgatan 61c
Frösön 832 46
Sweden
+46 63 165 65 53‬
Tax #: SE559119298301

Dinadi Inc
9 Cimarron Estates Manor
Okotoks, AB, T1S 0J8
Canada
+1 403 818-3663
Tax #: 74296 9124 RT0001